Penguin Book Writer are dedicated to keeping your information private while you visit our website (s). We want you to understand what data we gather, how we use it, and how you may ask for updates or corrections to this data.
Revisions depend on the bundle you choose. Customers may ask for as many free revisions as they like, and as long as the design and idea are kept the revisions will be made without additional fees. The turnaround time for revisions will be 48 hours.
When: You select a reduced coupon, Penguin Book Writer refund policy does not apply.
You select a promotion or unique service offering.
You have given the initial draft your approval.
Due to unrelated concerns with Penguin Book Writer and its regulations, you cancelled the transaction.
Since the project began, you haven't spoken with Penguin Book Writer for more than two weeks.
You've broken the terms and conditions and privacy statement for Penguin Book Writer.
For the identical assignment given to Penguin Book Writer, you have contacted a different service provider or freelancer.
You requested a modification to any document while submitting an incomplete project brief.
You've gone over the allotted amount of time to "request for a refund" and file claims.
You have further justifications, such as a change of heart, an argument with your partners, or similar justifications.
The outputs have received your approval.
You agreed to more than one revision for any service.
If you acquired a bundled service and are unhappy with any individual service, you may only request a refund for that individual item and "not" the entire bundle. After placing the purchase, you were supposed to deliver the initial project brief within 10 days.
How to Request a Refund
Please check that you match the standards below in order for your refund request to be processed properly and authorized.
Indicate your issue and request your refund using one of the three methods listed below:-
Toll-free # (+1 (888) 294 0474)
If we are unable to instantly address your question or issue in light of our revision policy, we will email you an approval for a refund request from our refund department. After the return, Penguin Book Writer would receive ownership of your manuscript, and you would no longer be permitted to utilize any draughts provided by the firm.
You agree that you will have no right (immediate or indirect) to utilize any response or other substance, work item, or medium, nor will you have any ownership interest in or to the same as the rights to the draught have now been transferred to Penguin Book Writer.
All refund requests will be fulfilled as per the following arrangement:
You would be entitled to a full refund if the refund request was submitted before the initial draught delivery (less 10 percent service & processing fee).
If you submit a refund request between 48 to 120 hours after receiving the first draft, you are qualified for a 33 percent reimbursement (less 10 percent service & processing fee).
After 120 hours after the delivery of your initial draught, no refund requests will be considered; however, because we aim for 100% client satisfaction, we invite you to get in touch with us if you have any problems.
All refund requests should be communicated to the support department. Penguin Book Writer, based on the violation of your user agreement reserve the right to approve/disapprove your request on an individual case-to-case basis.
The following terms have the following definitions when used in this privacy statement: "Business Associates" refers to third-party service providers that the Organization may hire to perform tasks for them, such as those connected to the site(s) or for transactions made on the site(s), including but not limited to social networking, hosting, web analytics, lead generation, academic, business, or financial services.
Specific Personal Information of a financial nature, such as your credit card number, is referred to as "Financial Information." "Information" refers to any data gathered from you through our site, such as "Personal Information," "Financial Information," "Web Analytical Information," and any other data (s).
Financial information is included in the definition of "Personal Information," which also refers to information that might be used alone or in combination to identify a particular person.
The term "Social Network" refers to a variety of Internet communication tools made available on websites that enable online communication and interaction between users. This includes, but is not limited to, blogs, discussion forums, wikis, chat rooms, news groups, and other similar tools.
The term "Social Network Material" (or "SNC") refers to user-generated content that you
agree to post on a Social Network. It may contain Personal Information, such as digital
images and sounds that you upload to a Social Network,
but it is not limited to that. Your Personal Information that could be shown on other
users' Social Network pages is also included.
We, us, and our all refer to the The Penguin Writer as the "Organization".
Third parties that are not Educational Partners nor Business Associates of Penguin Book authors are referred to as "Unrelated Entities."
Internet-generated data is what we refer to as "web analytical data" when you visit one of our sites. This information could be connected to personal and marketing data. Such information will also be regarded as personal information if it is connected to other information that may be used alone or in conjunction with other information to identify you personally.
Information That We Gather
When we call you on the phone, we use our sites to gather a variety of information from you. Some of this data is gathered automatically by the organization through social networking applications and other online and internet technologies. Other information is gathered when you respond to advertisements or information requests, register for or buy educational or other products and services, create a profile on a social network or another website or utilize one of our interactive learning tools.
With the help of our collection of web analytical data, we can better understand how people discover and use our sites, their preferences for the site or social networking content, and the most popular pages on those sites. To achieve the goals outlined in this privacy statement, this information may be connected with personal data.
Automatic Information Collection
Web analytical data is automatically collected each time you visit one of our sites. Generally speaking, this information does not let others know who you are. Web analytics data examples include, but are not restricted to:
Day of Week Time of Day (hour)
Country, State, DMA, City (relating to IP address, if available)
Domain (.com, .net, .mil, .org, .edu, etc.)
What We Do With This Data
Market intelligence We use marketing information to better tailor our websites and services to your needs; to evaluate and enhance the features and services of our website(s); to contact you by phone, email, postal mail, cellular/mobile phone, PDA device, or on applications for mobile phones like the iPhone or Blackberry about goods or services that may interest you; to deliver customer support; to thwart potentially illegal activity, and to uphold our policies. We also employ a range of technology tools to identify suspicious activity, deal with it, and screen content to stop abuses like spam. The functioning of the Site for some users may occasionally be permanently suspended or terminated as a result of these efforts.
The organization is aware that giving us access to your personal information shows your faith in us, and we value that trust. Your personal information won't be given to anybody by us for sale, rental, or leasing. For the following reasons, we may collect, utilize, and disclose personal information:
for our internal marketing purposes, which may include but are not limited to sending you information about products, services, updates, etc. that we think may be of interest to you for encouraging communication and cooperation among members of the Organization community through Social Networks for sharing with our Partners who may contact you. to provide requested products and services to respond to your inquiries to administer promotions to which you have indicated interest.
to evaluate how websites and services are accessed and utilized in order to enhance the delivery and performance of such websites and services.
to evaluate learning outcomes and preferences in the classroom to assess risk and business outcomes in order to collect payment for the services we provide
to you and keep business records for a reasonable amount of time
We may send you different communications using an automatic telephone dialing system, artificial or prerecorded audio messages, or text messages in accordance with the uses mentioned above. Additionally, you acknowledge that by giving us a cellular, wireless, or mobile phone number as your contact number, you are giving us your express permission to contact you via automated dialing systems, leave prepared voicemails, or send you texts about your enrollment. Please provide us a LAN-based phone number if you do not want to receive these updates on your cellular or mobile phone.
Your Financial Information will be used to complete your registration or any transaction you have started with us as well as to offer the products and services you have requested, analyse operational and business outcomes, and assess risk. Except in the event of a reorganisation, merger, or purchase of our shares or assets, it will not be sold, rented, or otherwise transferred to an Educational Partner, Business Associate, or Unrelated Entity for any reason other than this.
Your payment card information sent to us online is protected by Secure Socket Layer (SSL) 128-bit encryption. Even our employees cannot see your payment card details. Opt-Out
Subject to any contractual, academic, legal, or technological limits and with fair notice, you may choose not to allow us to collect, use, or disclose your personal information at any time. Please be aware that we might no longer be able to offer some products or services if you choose not to consent to certain uses of your personal information. You might not be able to refuse some necessary gathering, using, and disclosing, including but not limited to educational announcements, keeping reasonable records of your academic, business, and transaction activities, and disclosing to government agencies as necessary for us to comply with applicable laws.
You have the option to opt out of receiving marketing messages from us, and you may do so by following the instructions on the relevant email or other communication. Please be aware, however, that making such a request would only have the effect of removing you from our list as well as the list of any Business Associates that work for us. Once the Information has been sent in line with this Policy, we are not liable for how any third party uses it. If you want your Information to be deleted from their database, you must get in touch with that third party.
Subject to contractual, academic, legal, or technological limits and with fair notice, you may modify different user settings relating to sharing your Personal Information included in any user profile you create as part of Social Network activities provided by us. Please take note that we might not be able to provide you with certain goods or services if you stop using social networking sites.
The Security Steps We Take
To prevent the loss, abuse, and modification of the Information in our possession, we shall take commercially reasonable steps to safeguard and store your Information. When we ask you to log in to any of our sites or when we take your credit card information during the online purchase process, we use industry-standard security procedures (s).
Unfortunately, no online data transfer can be guaranteed to be 100 percent safe. As a result, even though we'll take these precautions, we can't promise that the information you provide us won't be lost, misused, or altered. You give it to us at your own risk. Always use caution while handling and disclosing your personal information, and stay away from transmitting it over unsecure e-mail, social media platforms, and other internet-based means.
The observation of communications
All incoming and outgoing conversations may be watched and recorded by us for quality control and representative training. If such communications are chosen, they are only kept for as long as is required to fulfill these aims, unless a particular communication must be kept for legal reasons. Please let your representative know if you would prefer that your correspondence not be stored for any reason.
Privacy of Children
We take the privacy of children extremely seriously. Our websites are not intended for or targeted at minors under the age of 13. If you think your kid has registered on one of our sites or given us the personal information and would like this information deleted, please contact us.
Hosting of websites and links to external websites
Some of our websites may connect to external websites hosted by partners and other entities, or they may be hosted by business associates. Your personal information may be accessible to and used in accordance with the privacy policies of the websites you browse, whether they are these Sites or other ones. Please be sure to thoroughly read the policies of any websites you visit online.
Please be aware that we have no control over the privacy policies or the content of any other sites or external websites. Partners, Business Associates, and Unrelated Entities may collect, use, and disclose information about you in accordance with the terms of those other sites' or websites' privacy policies.
Changes to Privacy Policies
How to Contact Us and Access Your Information
If you have any concerns regarding our privacy practises, would want access to, or wish to change any of your Personal Information, please contact us at